Privacy Policy bwinn – Your Data Rights and Protection

1. Introduction

This Privacy Policy ("Policy") describes how bwinn ("we", "Platform") collects, uses, stores, and protects your personal information when you use the website and services available at bwinn.win.

We understand that your trust is our most valuable asset. When you register and play on bwinn, you entrust us with sensitive personal information. It is our responsibility to ensure that information is handled with care, stored securely and used only for legitimate purposes.

By registering or continuing to use the bwinn platform, you confirm that you have read and understood this Privacy Policy, and agree to the data handling practices described herein. If you do not agree with any aspect of this policy, you have the right to discontinue use of our platform.

2. Personal Data We Collect

Bwinn collects your personal information through several means, depending on how you interact with the platform. The following are the categories of data we collect:

Information You Provide Directly:

• Full name as it appears on your official identity document
• Date of birth and gender
• Email address and phone number
• Residential address and state
• Bank account or e-wallet information for financial transaction purposes
• Copy of identification documents such as MyKad or passport (for the KYC process)
• Information you share through communications with our support team

Automatically Collected Information:

• IP address and general geolocation information
• Device type, operating system and web browser version
• Server log data including dates, times, and pages visited
• Game history, total wagering amounts and transaction records
• Cookies and similar tracking technology data

3. How We Use Your Data

Bwinn uses your personal data for legitimate and necessary purposes in operating the platform. We will not use your data for any purpose not stated in this policy without obtaining your consent first.

The primary purposes for which your data is used are as follows:

• Service provision: Creating and managing your account, processing deposits and withdrawals, and enabling you to access all games on the bwinn platform.
• Identity verification: Conducting the necessary KYC process to meet legal compliance requirements and prevent fraud.
• Communications: Sending important notifications related to your account, transactions, policy updates and relevant promotions (where you have given consent).
• Platform security: Detecting and preventing fraudulent activity, money laundering and system abuse.
• Legal compliance: Meeting reporting and compliance obligations to the relevant authorities.
• Service improvement: Analysing aggregated usage data to improve platform performance and user experience.
• Customer support: Addressing your enquiries, complaints and requests for assistance more effectively.

4. Data Sharing with Third Parties

Bwinn does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where we need to share data with trusted parties to ensure the platform operates properly:

• Service providers: Payment providers, gaming platforms and technical infrastructure providers that assist us in running our operations. All such providers are bound by strict confidentiality agreements.
• Authority: Law enforcement agencies or regulatory bodies when required by law or court order.
• Fraud prevention: Industry bodies and identity verification services for the purpose of detecting and preventing fraud.
• Professional advisors: Lawyers, accountants and financial advisors bound by professional confidentiality obligations.

5. Data Security

Protecting your data is a bwinn priority. We continually invest in the security infrastructure and procedures that keep your information safe at all times.

Specific security measures we practise include:

• 256-bit SSL encryption for all communications between the server and users
• Strict internal access controls – only authorised personnel may access personal data
• 24/7 system monitoring to detect suspicious activity
• Regular security audits by independent third parties
• Mandatory data security training for all bwinn staff
• Clear incident response procedures in the event of a data breach

While we take all reasonable steps to protect your data, no system can be guaranteed to be completely secure. In the event of any security breach that affects your data, we will notify you within the timeframe required by applicable law.

6. Your Rights Regarding Personal Data

As a bwinn user, you have the following rights regarding your personal data. We respect these rights and will respond to your requests within a reasonable timeframe:

• Right of Access You may request a copy of the personal data we hold about you. Requests can be submitted through bwinn customer support.
• Right to Rectification If you find that the data we hold is inaccurate or incomplete, you may request that we correct it.
• Right to Erasure In certain situations, you may request deletion of your personal data. However, we may need to retain certain data to fulfil our legal obligations.
• Right to Restrict Processing You may request that we restrict how we process your data under certain circumstances as defined by law.
• Right to Data Portability You may request your data in a machine-readable format for transfer to another service provider.
• Right to Object You may object to the processing of your data for specific purposes, including direct marketing, at any time.

7. Use of Cookies

Bwinn uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to platform operations.
• Performance Cookies: Helps us understand how users interact with the platform, allowing us to identify issues and improve performance. Data is collected in aggregate and does not identify individuals.
• Functional Cookies: Remembering your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Collecting information about usage patterns to help us understand user needs and improve our services.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the bwinn platform. Continued use of our platform after receiving notice of cookie usage is considered your consent.

8. Cross-Border Data Transfers

Bwinn operates with technical infrastructure support that may involve the storage and processing of data outside Malaysia. Any cross-border data transfers are carried out with adequate safeguards to ensure your data remains protected.

In all cases of international data transfers, bwinn ensures:

• The recipient country or region has an adequate level of data protection, or
• Appropriate contractual agreements have been put in place to protect your data, or
• Other recognised data transfer mechanisms have been implemented

You may request further information about the safeguards we apply to international data transfers by contacting our support team.

9. Protection of Children's Data

The bwinn platform is intended for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we discover that we have collected data from an individual under the age of 18, we will promptly take steps to delete the relevant data and close the account in question.

10. Data Retention Period

Bwinn retains your personal data for as long as your account is active or as long as necessary for the purposes set out in this policy. Specific retention periods depend on the type of data and applicable legal requirements.

In general:

• Active account data: Retained for as long as your account remains active on the bwinn platform.
• Financial transaction records: Retained for a minimum of 7 years after a transaction occurs, in line with legal requirements for financial records.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering compliance requirements.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Data after account closure: Minimum data required for legal compliance will be retained even after account closure.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with industry-standard procedures.

11. Amendments to the Privacy Policy

Bwinn reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate reasons.

When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this document
• Sending notifications to your registered email for significant changes
• Displaying a clear notice on the bwinn platform homepage

We encourage you to review this Privacy Policy periodically. Your continued use of the bwinn platform after any amendments are published will be considered your acceptance of the latest version of this policy. The most recent update date for this document is June 2026.

12. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact the bwinn privacy team.

You can reach us via:

• Live Chat: Available 24/7 directly from the bwinn platform – the fastest way to get a response
• Support email: [email protected] – for enquiries requiring documentation or detailed clarification

Our team will respond to all privacy-related enquiries within 5 business days. For formal data subject rights requests, the response period is up to 30 business days in accordance with legal requirements.